A referral is defined as someone sending or recommending a person or business that retains Pool or Spa services in the amount of $25 labor or more. A referral is not paid if the individual or company you refer has an outstanding balance (i.e. doesn't pay) or has to be sent to collections to obtain payment. Online Referral submissions must be submitted prior to service being completed - except where the new customer tells our office they were referred to us by (X) - prior to work completion. Please allow 2-6 weeks after completion of work for payment to be sent. If you have not received your payment after 6 weeks, please contact us so we can investigate. Referral amount is 10% of Labor charges - up to $25 per customer. Max payouts are defined as noted; however, multiple referrals receive bonuses.

Graph for individual referrals only.
Customer Joe	Labor Charged	Amount Paid to You	Date Service Complete	Date Paid
Chandler	250	25	1-Jun	15-Jul
Phoebe	300	25	16-Jun	15-Jul
Janice	150	15	29-Jun	15-Jul

Note: If job is completed in one calendar month - you will be paid the following month on the 15th. $25 Bonus paid for each additional referral (2 or more) in one calendar month. In the example above, Joe referred 3 customers in June that purchased our services - he received a check for $115 on July 15. $25 for each referral more than 1 (2 in this case) so a $50 bonus plus 10% of the labor charged (capped at $25) Note: Only Labor is used to calculate affiliate payments.

Corporate referrals accrue credits for free service.
Company A	Labor Charged	Credits you Receive	Date Service Compled
Monica	$50 - $499	1	14-Jun
Rachael	$50 - $499	1	15-Jun
Ross	$500-$999	2	18-Jun
Joey	Over $1000	4	22-Jun

In Warranty referrals or repairs do not generate credits toward a free repair.

In the example above; As of June 18, your company received 4 credits and have earned a free service call. As of June 22, you referred 1 customer but earned 4 credits and have earned a 2nd free service call.  Free service call is defined as a repair completed on one customer with no labor charges being presented to dealer (Each Service Call includes a maximum of to 2 site visits, or one site visit if roundtrip commute time is greater than 2 hours. Onsite Labor is capped at 4 hours labor. *Additional hours are only $35 for labor; however, drive time is billable at this rate. (Exclusive to this program)