MySpaGuy uses Balboa and Waterway.

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2^nd Quarter 2010        -           Parts & Labor Purchase Protection Plan – CSG03312010

This warranty applies only to repairs of Spas located in South Carolina. Repairs or Replaced components where the balance was not paid within 30 days, in full, are specifically excluded from this protection plan. Unless otherwise specified - this warranty covers parts & labor only, broken parts are required to be returned to the manufacturer or distributor as directed by Carolina Service Group (hereinafter CSG)- at the owner’s expense. At CSG’s sole discretion, a replacement part will be installed and CSG will await return of the part from the manufacturer.

This warranty is a “return parts to manufacturer for repair or replacement” warranty and honored by the Manufacturer & supported in the field by Carolina Service Group, Please see the Manufacturer’s warranty for specifics of the Manufacturer’s warranty; which typically exclude labor, trip charges &/or postage & shipping. During the covered labor period, if any, a warranty exchange fee to cover freight, postage, and other costs incurred in swapping will apply. If the Manufacturer of the part refuses to provide coverage, CSG, at their discretion, will provide low cost alternatives.

A WARRANTY APPLIES ONLY IF ITEM IS REPLACED AND PAID IN FULL - Inclusive of Parts and ONLY parts purchased through and installed by CSG. Labor Charges will apply unless you purchase a labor warranty. If the part is purchased through CSG and was installed by CSG or their Techs via Spa Warranty Services or MySpaGuy, a guarantee of labor is applicable.

MySpaGuy warrants the installed components, specifically against malfunction or loss of operation due to defect in workmanship and materials, to the customer for the period specified by the Manufacturer, from the original date of purchase. It is the customer’s responsibility to maintain a copy of the receipt. At no time does your registration permit the waiver of this proof of purchase requirement.

This protection is pro-rated – the First Half of the Manufacturer’s warranty up to 12 months, exclusions applicable, are labor guaranteed with a rate cap of $50 per repair.  During the remainder of the Manufacturer’s warranty - labor is guaranteed with a rate cap of $50 per tech, hourly. Labor Cost Restrictions do not include any applicable travel or trip charges or parts swapping fees (shipping, postage, etc).

The warranty is only valid to the original purchaser and does not cover: Acts of God, damage caused by neglect, misuse, abuse, improper electrical connection or incorrect water chemistry. Wear and Tear Items are specifically excluded and are determined and defined by the Manufacturer.

Free Accessories, Lights, Seals, Gaskets, Pump Air/Vapor Locks, Adjustments, GFI resets, Leak Repair/ Patches, OR items for which you are not charged - are not covered by any Warranty or Guarantee and additional charges will apply.

When installing the hot tub within or on decking or a patio - the service door must be accessible for repair. If a leak or malfunction should occur in an inaccessible place it is the customers responsibility to make this accessible to the engineer, and the technician is not responsible for repairs if inaccessible. Return trips, inadequate access surcharges and additional labor charges may apply in certain instances. At no time shall a quote be provided unless requested prior to service being provided.

* "On-site" labor ( "on-site" labor does not include travel costs to the hot tub, this will be made on a costs ONLY basis and must be paid up front and is the then current price posted on the web. A Travel Cost is per failure or occurrence.) † No Warranty other than what is stated herein is expressed or implied.

LEAK REPAIR

2^nd Quarter 2010        -           Leak Repair Protection Plan             –         CSG03312010

This protection applies only to repairs of Spas located in South Carolina. Repairs or Replaced components where the balance was not paid within 30 days, in full, are specifically excluded from this protection plan. Unless otherwise specified - this plan covers parts & labor only, defective parts are required to be returned to the manufacturer or distributor as directed by Carolina Service Group (hereinafter CSG)- at the owner’s expense. At CSG’s sole discretion, a replacement part will be installed and CSG will await return of the part from the manufacturer.

This warranty is a “return parts to manufacturer for repair or replacement” warranty and honored by the Manufacturer & supported in the field by Carolina Service Group, Please see the Manufacturer’s warranty for specifics of the Manufacturer’s warranty; which typically exclude labor, trip charges &/or postage & shipping. During the covered labor period, if any, a warranty exchange fee to cover freight, postage, and other costs incurred in swapping will apply. If the Manufacturer of the part refuses to provide coverage, CSG, at their discretion, will provide low cost alternatives.

THIS PLAN APPLIES ONLY IF ITEM IS REPLACED AND PAID IN FULL - Inclusive of Parts and ONLY parts purchased through and installed by CSG. Labor Charges will apply unless you purchase a labor warranty. If the part is purchased through CSG and was installed by CSG or their Techs via Spa Warranty Services or CSG, a guarantee of labor is applicable.

CSG warrants the installed components, specifically against malfunction or loss of operation due to defect in workmanship and materials, to the customer for the period specified by the Manufacturer, from the original date of purchase. It is the customer’s responsibility to maintain a copy of the receipt. At no time does your registration permit the waiver of this proof of purchase requirement.

If a leak was repaired, CSG merely warrants that with a due diligence inspection, all leaks were repaired that were evident to the Technician on site, at that time. CSG does not warranty ALL leaks were repaired - only that a repair was conducted and that after the repair, that particular site was not leaking when the technician left the site. Additionally, just because a tech found one leak and repaired it- we in no way guarantee there was not another leak the technician did not locate. We provide No Warranty whatsoever for “repair jobs”. i.e. No warranty is provided on a leak repair job where parts were not replaced in their entirety. A repair job is defined as chemicals, synthetic or otherwise - repair material, putty, silicone or patch material utilized to prevent or stop a leak.

If a leak should occur in an inaccessible spot it is the customers responsibility to make this accessible to the engineer or additional charges may apply. Customer agrees onsite Technicians may cut obstructions or paneling to make the interior of the spa accessible and shall not be held responsible for repairs or reconstruction & or replacement of the obstruction to include, but not limited to, paneling (e.g. in deck placement – technician cuts a panel to access the repair site – CSG or the technician will not be responsible for replacing the cut material.) Return trips, inadequate access surcharges and additional labor charges may apply in certain instances. At no time shall a quote be provided unless requested prior to service being provided.

When installing the hot tub within or on decking or a patio - the service door must be accessible for repair. If a leak or malfunction should occur in an inaccessible place it is the customers responsibility to make this accessible to the engineer, and the technician is not responsible for repairs if inaccessible. * "On-site" labor ( "on-site" labor does not include travel costs to the hot tub, this will be made on a per trip basis and must be paid up front and is the then current price posted on the web. A Travel Cost is per failure or occurrence.) † No Warranty other than what is stated herein is expressed or implied.

• • SPA & PARTS WARRANTY

  MySpaGuy and CSG stand behind every spa sold with a Basic Used Hot Tub Agreement. All Repairs with New Parts come with our Standard Agreement. One of the best in the industry. Longer Warrantees are available from $10 monthly! If the tech noted a longer warranty on your invoice, we will honor that warranty as long as you register your purchase here online within 90 days and keep your receipt and proof of payment.

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• What is NOT covered under your warranty?
  The warranty shall be invalid if the subject of the warranty or its environment has been subjected to any alterations, misuse, abuses, or if any repairs are attempted by anyone other than an authorized CSG Service Technicians.

  
  1) Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason.
  2) Damage or discoloration resulting from improper maintenance.
  a) The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface.
  b) The use of caustic cleaning solutions such as “409” brand cleaners.
  3) Pressure switches, pump seals, heater due to improper water chemistry after 12 months.
  4) The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.)
  5) Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase).
  6) Damage caused by failure to follow procedures defined in owner’s manual.
  7) Damage caused by improper or incorrect electrical hook-up.
  8) Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib.
  9) Scratches or damage caused by normal use.
  10) Damage by moving the spa.
  11) All spa accessories and add on jet accessories.
  12) GFCI nuisance tripping is not covered by any warranty.
  13) Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty.
  14) Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components.
  15) Flow Switch adjustments are not covered under warranty.

  16) Leaks caused by rodents or other leaks caused by natural cause or location or a manufacturers design flaw allowing excessive forces to create a pressure issue unless we have been hired to correct this issue and we have failed.

   

   An "In-Warranty" service call the first ninety days is provided at no cost (up to one visit). Thereafter a Trip or Travel Charge of $125 is applicable in addition to any labor deductibles or labor pro-rated services. Return to Manufacturer warrantees - require prepayment of estimated freight in addition to any applicable deductibles or pro-rations. If multiple parts have failed, a deductible may apply to each item. It is further understood the spa will be unusable while a warranty exchange is in process unless the customer opts to join the loan a part program.

   

  PART DEDUCTIBLE: All Parts sold by CSG that carry a warranty longer than the Manufacturers Warranty are pro-rated at 50% or carry a deductible of up to $250 or more. This list includes but is not limited to Pumps, Heaters, Blowers, Turbos', Fiber Optic Boxes, Misters, Control Packs, Topside Controls, and Miscellaneous Electrical Components. Seller will repair or replace and may substitute other items with similar performance at their sole discretion and reserves the right to install used equipment. Replacement under any program is not applicable if failure is due to an event noted under the exclusions clause, or if contracted warranty term has expired. Exclusions are noted below . A deductible waiver agreement is available for a fee and must be noted on your original sales invoice to be valid. Deductibles are variable and are typically 25 to 50% of the MSRP of an item. Typical Average deductibles for all NEW and UNUSED replacement items are  $150 or less, excluding Controllers, Packs, Pumps and Topsides, which average a deductible of $250. The deductible may vary from year to year as prices decrease or increase. If an item is repaired, the average labor deductible for a repair is $50 (not including any applicable travel charges)

   

  EXCLUSIONS: Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason. - Damage or discoloration resulting from improper maintenance. - The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface. B)The use of caustic cleaning solutions such as “409” brand cleaners. - Pressure switches, pump seals, heater due to improper water chemistry after 12 months. - The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.) - Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase) - Damage caused by failure to follow procedures defined in owner’s manual. Damage caused by improper or incorrect electrical hook-up. Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib. Scratches or damage caused by normal use. Damage by moving the spa. All spa accessories and add on jet accessories. GFCI nuisance tripping is not covered by any warranty. Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty. Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components. Flow Switch adjustments are not covered under warranty.

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  With any of our Services, Customer must Maintain Purchase Receipt and Proof of Payment, to Confirm Items are Paid in full. At no time will any work be completed with an outstanding balance.  Deductibles may apply. Agreements cover replacement Parts in similar condition of similar quality. If unavailable - upgraded parts, or in the case of a used hot tub, used parts may be installed. Extended Care Agreements may be transferred for a fee within 30 days of sale consummation or relocation. However, MySpaGuy must relocate the spa for the warranty to be transferrable.

   

  † No Warranty other than what is stated herein is expressed, implied or honored.
  

   PRICES ARE SUBJECT TO CHANGE AND ANY PRICES NOTED ON DOCUMENTS PRESENTED BY TECHINICANS OVER RIDE THE PRICES NOTED ON THE DOCUMENT HEREINUNDER.

   

  To view the most up to date and latest information regarding any and all warrantees, service, and agreements of any kind - you should review our binding  Terms and Conditions of MySpaGuy. Please let us know if any data is confusing or conflicting. If, however, there is ever a data conflict - the information contained on http://myspaguy.us/Myspaguy_terms_and_conditions.html is the controlling data - A link has been conveniently located below.

  
  

  Thank you for your business.
  Sincerely,
  The MySpaGuy Team

 

TERMS AND CONDITIONS

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