My Spa Guy
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We Specialize in
Spa and Hot Tub Troubleshooting
Learn about Common problems and their solutions below.
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Our Semi-Annual Newsletter has tips and tricks for keeping your pool, spa, water garden or Koi pond in perfect working order.
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My Spa Guy was created to offer repair service in the South East
We pledge to help you
obtain the best American Made parts at a fair price
and have it installed with the finest service we are
able to provide. If you feel our service
technician has not provided great service
- please let us know. All persons that
submit a testimonial and provide us with
detailed feedback regarding our service will be
entered into a drawing wherein we will pick one
person quarterly for first place (Free Quarterly
Cleaning) and one person
for second place ($25 Coupon for our Online
Store).
Please submit feedback if you are unhappy to complaint@carolinaservicegroup.com and It will be resolved.
Your
satisfaction is our goal. Our Technicians pay is
directly linked to your satisfaction; which
places your satisfaction- their top priority.
Call My Spa Guy so you can appreciate truly professional service.
With our advanced state of the art equipment, we can diagnose and repair spas anywhere.
I am having problems with my spa - what should I do?
1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.
2. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box within sight of the spa, but no closer than 5 ft.)
3. If the spa does not respond, contact us.
Pump(s) do not operate
1. Press the “Jets” button on your control panel.
If you hear the pumps trying to operate:
A. Check that all the slice valves are open.
B. Pump may need to be primed.
C. Check that the air controls are open.
If you do not hear anything from the pump, contact us.
Poor jet performance
1. Make sure pump is operating.
2. Check that the water level is adequate (up to minimum safe water level side).
3. Make sure the jets are open and the air controls are open.
4. Check for dirty filters. Clean if necessary.
Spa not heating
* If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:
1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.
2. Check water set temperature at control panel.
3. Check for dirty filters. Clean if necessary.
4. Check “heat mode” the spa is set in. Spa should be in standard mode.
5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
6. Check to make sure that the pump is primed and all slice valves are open.
7. Reset power to the spa at GFCI breaker.
8. If spa is still not heating, contact us for service.
GFCI is tripping
The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a miswire. It may be necessary to contact us to come out and correct this issue.
Link to Manual Downloads
of Spa Manufacturers
Dolphin Spas
Artesian Spas
Aruba Spas
Baja Spas
Barefoot Spas
Beachcomber Hot Tubs
Bullfrog Spas
Cal Spas
Caldera Spas
Catalina Spas
Charisma Spas
Clearwater Spas
Coast Spas
Coleman Spas
Coyote Spas
Diamante Spas
Dimension One Spas
Dreammaker Spas
Dynasty Spas
Emerald Spas
Freeflow Spas
Great Lakes Spas
Gulf Coast Spas
H20 Spas
Hawkeye Spas
Hind Head Hot Tubs
Hotsprings Spas
Hot Spot Spas
Hydro Spa
Hydropool Spas
HydroWorx Aquatic Therapy Swim Spas
Jacuzzi
LA Spas
Leisure Depot "Rec Warehouse / Leisure Bay"Spas
Maax Spas
Marquis Spas
Master Spas
Water Issues & Solutions
Symptoms |
Cause |
Solution |
Cloudy water |
Excessive organic contaminants or lack of sanitizer |
Shock treat with non-chlorine shock and adjust sanitizer level |
Dissolved chemical solids |
Use clarifier to help remove small particles |
|
pH balance or total alkalinity is incorrect |
Test total alkalinity and pH. Correct with pH increaser or pH decreaser. |
|
Calcium too high (hard water) |
Use a sequestering agent weekly. Replace some water with softer water. |
|
Dirty filter |
Clean filter with filter cartridge cleaner. |
|
Chalky, white scale deposits |
Mineral deposits in water |
Use a sequestering agent. Check water balance and adjust as necessary. |
Clear green water |
High iron or copper content |
Use a sequestering agent |
Cloudy green water |
Low alkalinity level |
Use pH increaser |
low sanitizer level |
Test sanitizer level, shock with non-chlorine shock |
|
Brown water |
High iron or manganese level |
Use a sequestering agent |
Chlorine odor |
Chloramines (combined chlorine level) is high. |
Shock with non-chlorine shock |
Eye/skin irritation |
Organic contaminants, chloramines, or pH out of balance |
Shock with non-chlorine shock. Test and adjust pH level. |
Foaming |
High concentration of chemicals due to evaporation and build-up of body oils, cosmetics and other contaminants |
Use foam reducer. Shock treat with non-chlorine shock. Use enzyme reducer weekly as part of regular maintenance |
Pitting of metal fixtures |
pH too low |
Test and adjust pH and total alkalinity by adding pH up. |
Total alkalinity too low |
"NO HEAT AT ALL!"
The element is getting electricity. If the element is getting electricity the next test is an amp test. If you don't know how to perform an amp test "call a qualified spa technician. Generally, a 120v heater should pull 12.5 amps and a 240 volt heater should pull 25 amps. If you're getting proper amperage draw, move on to "it's getting a little bit warm", below. If you're not getting any amperage draw, you have a bad heater element. A perfect match is not always possible, and some differences are just fine. Some of the acceptable differences are;
The two most important things are;
|
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With Posted by akiracooley on 04/19/2009 These guys are great! I called on Thursday and was in my spa on Friday. David was very knowledgeable, and helpful. The service is good and their prices are very reasonable, so overall, i have no complaints. Thanks guys, I highly recommend you! Thanks, Joe Bush
There may be additional fees for areas outside of these service areas but not significant, just enough to cover our costs incurred in going out there. Since our trucks are stocked with most commonly replaced parts, we can typically complete repairs within one trip.